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Gus Desbarats opinion/Telegraph technology futures supplement/Nov
2010/Sue Tabbitt
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If Gus Desbarats has his way, the UK will lead the next wave of
IT innovation - which will be music to David Cameron ears given
his recent promise of a revival in British entrepreneurism. But
forget Facebook and the Kindle - the future demands an altogether
more natural consumer experience, he says
Despite the budget cuts, Gus Desbarats is confident of his continued
role as the Government's 'innovation guru', thanks to the Prime
Minister's commitment to a new era of British design and manufacturing.
"The current Government is very clear about the importance
of innovation, to the point that people in the IT industry are quite
energised," he says. "There is a tonne of wonderful expertise
in this country, both in technology and in the creative industry.
If we can bring the two together more, we could be building world-class
brands of our own, instead of selling clever ideas to the Americans."
The nub of Desbarats' strategy is to promote greater collaboration
between creative talent and the technologists, so that products
actually change people's lives. Apple's unparalleled success in
wowing consumers to date, he says, is down to the fact that the
company has always understood the importance of the user experience.
"It's not all about technology. Users will decide what works
and what doesn't."
Desbarats envisages a future where everything is more natural and
seamless, describing a scenario where the 50" 3D screen in
his living room will provide a 'magical movie selection kingdom'
- access to any conceivable film, alongside reviews and recommendations
from friends. "I'll be able to plan my viewing for the week,
and set aside something to watch on the train so that it's already
downloaded onto my tablet-like device by the morning. If I go out
in the evening, I'll switch to my smallest phone, which knows I
have dinner reservations at 8pm and presents directions and a map.
On arrival, my reservation will pop up and the waitress will know
it's me."
While much of this is technically possible today, everything is
still a bit clunky. Broadband lacks continuity across the locations
and devices we move between, and the technology, content and applications
behind the scenes need to be more 'joined up'.
"When we create artificial stuff, it's always quite crude initially,"
Desbarats notes. "Quality takes time." The building blocks
are there; now it's time for the industry to come together and add
the finesse. In the meantime, those who decide to wait it out -
shunning videophones and so on - are forgiven.
Similarly, Desbarats has great sympathy with the millions of consumers
who have resisted joining existing social networks because they
feel phoney and vulgar. "If you feel Facebook is a second-class
way of doing things, stick to your guns," he urges. "The
industry needs to see this reaction.
"But just because something has been done badly and too soon
doesn't mean it's been a failure," he warns. "Technology
has a tendency to overshoot, and yes, there will probably come a
day when we look back and groan at the notion of 'Facebook friends'
and weird social set-ups that involved pushing buttons, but it would
be wrong to dismiss the value of being better connected to people."
Progress is all in the detail. In the case of the iPod, the transformational
moment was the addition of CoverFlow, allowing users to flick through
their now sizeable digital music collections in a visual way.
Likewise, it's only a matter of time before storing precious digital
photos on a single, risk-ridden hard drive at home becomes unthinkable,
just as no one keeps money under the mattress any more. "People
will relax about storing important content remotely - where it's
backed up and accessible from anywhere." Ultimately, this is
likely to be in their own personal 'cloud' - a dedicated, customised
space on a resilient, remote server which combines their photos,
music, contacts and documents with third-party resources they access
frequently.
Finally, even if a dedicated Kindle device isn't the definitive
answer, the way people read will change forever as electronic reader
solutions become more natural. "Will we see the end of newspapers?
The paper bit, probably, but the daily distribution of pre-packaged
content - that will continue. The difference will be that consumers
will get to dictate what goes where, so they don't have to thumb
forward to page 52 for the bit they care about. As for being able
to read in the bath, that's an easily solvable problem. Making a
waterproof tablet is easy."
" Gus Desbarats is the recently-appointed Chairman of British
Design Innovation (BDI), and 'innovation guru' for the government's
Technology Strategy Board. He is also chairman of design consultancy
TheAlloy, responsible for the world's first squeezable mobile phone
Interviewed by Sue Tabbitt
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